Rich is a B.S. Medical Technology graduate who used his background and technical knowledge in a highly specialized field to pursue a career in the Medical Transcription industry (trained at the American Academy of Medical Transcription). He worked as an MT editor and eventually as an MT QA Supervisor in various international outsourcing companies (India/US). He successfully transitioned into Customer Service and Telemarketing in the highly dynamic call center industry in the Philippines. Richnow applies his extensive professional experience as a Call Center Manager.